bbsolt Privacy Policy

bbsolt is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") explains how bbsolt collects, stores, uses, and where necessary shares your personal information with third parties.

This policy applies to bbsolt's website, mobile interface, and all related services. Please read this policy carefully before using these services. If you do not agree with this policy, please refrain from using our services.

bbsolt provides services only to individuals aged 21 or older. We do not knowingly collect personal information from anyone under age. If an account is found to be operated by a minor, that account will be immediately closed and the collected information will be deleted.

2.1 Registration and Identity Information

We collect the information you provide when creating an account, which includes:

• Full name and date of birth
• Valid email address
• Mobile number
• Documents provided for identity verification (national ID card or equivalent)
• Payment account information (bKash, Nagad, Rocket, Upay)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system version
• Pages visited and service usage patterns
• Session duration and login time information
• Information collected through cookies and similar tracking technologies

2.3 Financial Transaction Information

Financial information required for deposits and withdrawals is recorded, such as transaction amount, date, method, and associated reference number. The minimum deposit at bbsolt is ৳300 and the minimum withdrawal is ৳800.

2.4 Communication Information

When you contact us via live chat support or email, information from those conversations may be retained for the purpose of improving service quality and resolving complaints.

bbsolt uses your personal information for the following purposes:

• Account Management: For registration, verification, login, and security management.
• Service Delivery: For the smooth operation of games, betting, deposit, and withdrawal services.
• Identity Verification and Fraud Prevention: To prevent fraud, money laundering, and other illegal activities.
• Customer Support: To resolve your issues through 24/7 Bengali live chat.
• Service Improvement: To improve the quality and experience of the platform by analyzing usage patterns.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gambling Promotion: To identify problematic gambling behavior and provide related support.
• Communication: To send important service updates, security notices, and relevant offers.

bbsolt may share your information with third parties in a limited scope in the following cases:

4.1 Payment Processors

The necessary financial information is shared with approved payment service providers such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals.

4.2 Technology and Service Partners

Information essential for platform operation may be shared with game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming, and others) and technology service providers. These partners operate under our instructions and cannot use your information independently.

4.3 Legal Requirements

Your information may be disclosed to authorities to fulfill court orders, lawful demands from government or regulatory bodies, or in the interest of fraud investigations.

4.4 Business Changes

In the event of a merger, acquisition, or asset sale, your information may be transferred. In such situations, we will notify you in advance.

bbsolt uses cookies and similar technologies to improve your browsing experience and to operate services smoothly.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website, secure login, and session management. They cannot be disabled.

5.2 Analytics Cookies

These cookies help us understand how users use the site, allowing us to improve service quality. You can disable these cookies using your browser settings.

5.3 Preference Cookies

These cookies are used to remember your language preferences and other settings, so you do not have to reconfigure them each time you log in.

bbsolt follows industry-standard security practices to protect your information. The key elements of our security framework are:

• SSL Encryption: All data transmission on our website and applications is protected by SSL/TLS encryption.
• Encrypted Storage: Sensitive information is stored in encrypted form.
• Access Control: Access to your information is restricted to authorized personnel only.
• Regular Audits: Systems are regularly evaluated to identify security vulnerabilities.
• Two-Factor Verification: Additional verification measures are in place when suspicious activity is detected.

While we follow the highest industry standards, no digital system is completely free from risk. It is our responsibility to notify affected users in a timely manner of any security breach.

bbsolt does not retain your information beyond the necessary period. The retention period depends on the type of information and legal requirements:

• Account Information: Retained while the account is active and may be kept for a legally required period even after the account is closed.
• Financial Transactions: Financial records are retained for the period required by applicable law.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies expire after a set period.
• Support Records: Messages and conversations related to customer service are retained for a set period to ensure service quality.

Once the set period expires, information is securely deleted or anonymised.

You have the following rights regarding your personal information:

• Right to Know: You can find out what information we hold about you.
• Right to Correction: You can request correction of incomplete or inaccurate information.
• Right to Deletion: In certain circumstances you can request that your information be deleted, although it may not be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In certain cases you can request that the processing of your information be limited.
• Right to Opt Out of Marketing: You can request to stop receiving promotional communications at any time.
• Right to Complain: If you have a complaint about data protection, you can file a complaint with the relevant authority.

To exercise these rights, send an email to [email protected] or contact our 24/7 Bengali live chat.

bbsolt strictly follows a 21+ age policy. We do not knowingly collect personal information from or provide services to anyone under the age of 21.

Age is verified at the time of registration. If there is reason to suspect that a user has created an account with false information, additional identity verification steps will be taken.

If you suspect that a minor is using bbsolt, please notify us immediately via live chat or at [email protected].

bbsolt may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the policy will be changed. For significant changes, you will be notified via your registered email or through a notice on the site.

Continuing to use bbsolt after changes take effect will be considered as acknowledgment and acceptance of the updated policy. We therefore recommend that you review this policy regularly.